Please clean with a dry and soft cloth. Never wipe with a wet cloth using water, alcohol, or any other chemical liquids. Since it has a very glossy surface, it is recommended not to touch the front surface to prevent fingerprints.
* OUR PACKAGING:
Our packaging is sturdy, suitable for transport and for presenting as a gift. Also, they are well packed and unique, they are ready for presenting.
If you would like to add some special notes please proceed to checkout with your desired items.
* EASY TO INSTALL:
You can hang the products with a single nail.
We offer our customers a 100% satisfaction guarantee.
You can ask us the questions you want by sending a message.
We provide 24/7 mail support. If you need any assistance, please contact us.
Thank you for your interest in our brand!
We Accept all major credit and debit cards.
Any stock item will be shipped in 5-7 business days.
Custom items may take up to 20 days for production .
*We pay customs fees for Canada, United Kingdom, and Eurozone countries* For other countries, DUTY CHARGES can be charged on INTERNATIONAL shipments. Shukran Islamic Decoration Arts, LLC could not be held accountable for those charges. please contact your state/country department for more info.
Listing error : if a listing was made in error. We have the right to decline sale and refund the buyer.
Any stock item will be shipped in 5-7 business days. Custom items may take up to minimum 20 days for production.
DHL or Fedex tracking will be emailed to customer when item is shipped.
It is customers' responsibility to track items and monitor delivery.
Wrong address provided by customer may result in item getting shipped back to us, if that happens customer will be responsible for all back and forth shipment charges.
We need a phone number at the checkout to make the shipping and delivery more seamless.
please contact usbefore buying if any of this is a concern
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for return and exchange shipping fees.
You can always contact us for any return question at email@example.com
Return Adress for the US and Canada:
2415 Catalina Circle, apt 506,
Oceanside CA 9206 United States
Return Adress for the Rest of the World:
Tel: +90 850 532 33 08
OSTIM, 1208. Sk. No:3, 06374 Ostim Osb Mah Yenimahalle/Ankara/Turkiye
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.